Why book with us
When you book with us, we will give you and your cat the 5 star treatment. Below we have included everything you need to know before, during and after your stay. We take our responsibilities extremely seriously and will do all that we have to in order to keep your cat safe, well, warm and happy. We will provide you daily updates including photos of your cat during their frequent enrichment visits.
About our service
We are proud to run a purpose built 5 Star Country Hotel for Cats set in our rural tree filled property with countryside views of our lake and the River Soar. With an abundance of wildlife and fantastic views for your cat, we offer a relaxing and enjoyable retreat for your favourite pets.
We offer a secure facility with 24/7 CCTV and as this is also our home we are on-site to ensure the cats are well cared for. Our automated temperature monitoring system and individual thermostat controlled bedroom heaters ensure we keep our guests at the optimum comfortable temperature.
While cats stay with us, we offer a range of enrichment options including human interaction and play, views of wildlife, multiple hiding places and levels, scratching surfaces and cosy sleeping areas.
If you would like to have a tour of the Cat Hotel please get in contact with us via our Contact Us Page
What to expect
Before your stay
We have an online diary system, allowing you to see in real time what availability we are able to provide as well as the exact cost. We charge per day and offer a wide range of check in and check out times.
After the booking process we will ask you to register your cats details and we will require a photo of their vaccination history as part of our license requirements. The vaccination will need to cover the whole of their stay.
We ask that cats receive flea and worm treatment 7 days before their stay.
We will send you a reminder of your check in and check out times 7 days and 24 hours before your booking.
If anything changes with your cats condition, please let us know and we will try to be as flexible as we can.
If you have any questions on the process, feel free to call, email or WhatsApp us.
When you check in
Arrive at your selected check in time, we will meet you in person and after a quick check over we will accompany you down to the Cat Hotel where you can see around the wonderfully decorated room that has been lovingly prepared for your cats holiday with us. You can ask us any questions you have and help get your cat settled into their new surroundings.
- Please make sure all cats are in a secure carry case.
- You will select a check in time during the booking process. If for any reason you cannot make this time, please let us know as we aim to ensure cats kept separate to any other customers. If you arrive early, please wait with your cat and we will come and meet you as soon as we are able.
- We ask that cats are flea and wormed 7 days prior to their check in date and vaccinations are up to date and do not expire before the end of the stay.
- As cats can be sensitive to changes of environment, any bedding, toys or specific food preferences that you can bring with your cat will help them settle in.
During your cat's stay
During your cat's stay, we will regularly monitor your cat's health and wellbeing and provide regular enrichment opportunities including human interaction and play where appropriate. We will ensure your cat's dedicated exercise area has access to fresh air as well as a temperature monitored sleeping area. We will send you regular updates including photos and videos sent via email or WhatsApp. We will do all we can to make yoursure your cat is happy and relaxed.
Collecting your cat
When booking you will select a time to collect your cat. We will bring your cat in the carrier you provide ready to collect at our warm reception area. If for any reason you cannot make that time please let us know. Additional nights will be charged if we have capacity. If not we will contact your designated emergency contact to collect your cat.
