At Paws @ The Moors, we respect your privacy and are committed to protecting your personal data. This privacy policy tells you how we look after your personal data when you visit our website, use our Stripe online payment system, or receive marketing updates from us, and tells you about your privacy rights and how the law protects you.

1. Who We Are

• Data Controller: Paws @ The Moor is the data controller and responsible for your personal data.
• Contact Details:
  
  • Email: paws@themoors.uk
  • Phone: 07792831626
  • Address: The Moors, London Road, Kegworth, DE74 2EY

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: First name, last name, title.
• Contact Data: Billing address, home address, email address, and telephone numbers.
• Financial & Transaction Data: Details about payments made on our website and bookings from you. (Note: We do not see or store your credit/debit card numbers on our servers; these are handled directly and securely by Stripe).
• Cat/Pet Data: Your cat's name, breed, age, medical history, dietary requirements, and emergency vet details.
• Technical Data: Internet protocol (IP) address, browser type, time zone setting, and location when you use our website.
• Marketing and Communications Data: Your preferences in receiving updates and marketing from us.

3. How We Use Your Personal Data

Under the UK GDPR, we must have a lawful basis for using your personal data. We use your data for the following:

• Performance of a Contract: To process your online booking, securely handle your Stripe payment, care for your cat, and communicate with you about their stay.
• Legal Obligation: To comply with UK tax laws, local authority animal boarding licensing rules, or sharing details with a vet in an emergency.
• Legitimate Interests (Marketing): Under the UK's PECR "soft opt-in" rule, we may send manual marketing emails to past clients who have booked with us before about similar services, provided we gave you an easy way to opt out when you booked, and we give you a clear way to unsubscribe or opt out in every email.

4. Disclosures and Third-Party Processors

We do not sell, rent, or trade your personal data to any third parties. We share your data only with necessary providers, including:

• Stripe: We use Stripe to process online payments on our website securely. Stripe operates under its own strict security protocols and privacy policy to manage your encrypted payment card details.
• Veterinary Practices: If your cat requires medical attention during their stay.
• Local Authorities: To comply with standard animal boarding licensing inspections.

5. Your Right to Opt Out of Marketing

You can ask us to stop sending you marketing emails at any time by replying directly to any email we send with the word "Unsubscribe" or by emailing us at paws@themoors.uk.
Opting out of marketing will not stop you from receiving critical operational emails from us, such as booking confirmations, deposit receipts, or emergency updates regarding your cat's stay.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Online payment transactions on our website are protected via Stripe's encrypted infrastructure, and our website uses secure socket layer (SSL) technology.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. Typically, financial and booking records are kept for 6 years to comply with UK tax, accounting, and business insurance rules.

8. Your Legal Rights

Under the UK GDPR, you have rights in relation to your personal data, including the right to request access, correction, erasure, or restriction of your data, as well as the right to object to processing. If you wish to exercise any of these rights, please contact us at [Email Address]. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO)], the UK data protection regulator (ico.org.uk).